Customer Support Executive

Handle customer queries across calls/chat/email, resolve issues within SLA, document cases and maintain service quality. Key Responsibilities: • Handle inbound/outbound customer interactions • Resolve queries and complaints as per SOP • Log cases accurately in CRM/ticketing system • Meet quality, AHT, CSAT and productivity targets • Escalate complex cases to relevant teams • Maintain professional communication Ideal Candidate: Clear communicator with patience, basic computer skills and comfort working on defined service metrics. Preferred Background: BPO, contact centre, e-commerce, logistics, fintech, telecom, hospitality or customer service Education: 12th pass / Graduate Languages: Hindi + English; good spoken communication Shift / Travel: Rotational shift may apply; no regular travel